RefreshEmpowerment
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Integrations & Automation

Connect into your existing IT workflows.

RefreshEmpowerment fits seamlessly into your current ITSM and MDM stacks, triggering personalized narratives and checklists the moment an employee upgrade request is initiated.

Integration Lifecycle

How the Automated Pipeline Flows

See how signals from your ITSM platform trigger personalized upgrade collateral generation and multi-channel delivery.

01

1. ITSM Signal Triggered

REQ-879432 APPROVED
Requestor: Sarah Chen
Dept/Role: Engineering
Device Upgrade TaskReady
02

2. Payload Transferred

{
"email": "s.chen@co.com",
"role": "Engineering",
"wasDevice": "Latitude-7400",
"isDevice": "T14s-Gen-5"
}
03

3. Engine Processes

Specs Match:100% Accurate
WSL2 / Dev Persona SpecsCompiling +74%
Personalization Complete
04

4. Collateral Delivered

Email sent to Employee
PDF insert generated
Jira / Slack updated
ITSM Connectors

Automate ticketing & provisioning workflows.

No manual copy-pasting specs. Trigger briefs directly through the ITSM catalog workflows your team and employees already use.

ServiceNow Catalog Workflows

Connect via our ServiceNow store app or Flow Designer. Trigger a narrative brief when a hardware refresh request is approved in the Service Catalog, or when an asset transitions to "Eligible" in the CMDB.

  • **Flow Designer Action**: Drag-and-drop narrative trigger into your existing device deployment scripts.
  • **CMDB Sync**: Automatically query serial numbers to pre-fill "Was" specs on the outgoing device.
  • **White-Label Delivery**: Emails route from your IT alias or inside ServiceNow notifications.
Request ServiceNow Docs

Jira Service Management

Add our JSM app or configure webhook-based Jira Automation rules. Inject PDF briefs, checklist guides, and portal URLs directly into ticket comments the moment the provisioning issue changes status.

  • **Jira Automation**: Trigger narratives on issue transition (e.g. *In Progress* or *Awaiting Shipment*).
  • **Jira Asset Mapping**: Resolve outgoing asset tags directly inside Jira Assets (formerly Insight).
  • **Service Desk Sidebar**: IT admins see the generated narrative card right inside the Jira issue layout.
Request JSM Docs
MDM Integrations

Synchronize MDM hardware baseline specs.

Automatically extract the employee's current device specifications directly from Microsoft Intune or Jamf Pro to guarantee comparison accuracy.

Microsoft Intune (Windows)

Authenticate via Microsoft Graph API. Instantly query the employee's primary enrolled Windows device to get exact model names, processor specifications, storage usage, and RAM capacity.

Jamf Pro (macOS)

Connect via Jamf Pro API credentials. Automatically resolve Apple Silicon and legacy Intel device specs for your macOS fleets during transition planning or lease-return waves.

Developer API

Custom systems? Direct API access.

For resellers, custom ticketing portals, or internal IT databases, our REST API provides full programmatic control. Generate a single personalized upgrade brief PDF or trigger a wave of 1,000 communication emails in a single REST payload.

POST
Trigger Narrative Brief
`/api/v1/campaigns/{id}/records/generate`
GET
Download PDF Insert
`/api/v1/records/{id}/pdf`
trigger_brief.json
JSON Payload
{
  "campaignId": "camp_f9a8b7c6d5",
  "employee": {
    "name": "Sarah Chen",
    "email": "sarah.chen@acme.com",
    "role": "Engineering"
  },
  "outgoingDevice": {
    "manufacturer": "Dell",
    "model": "Latitude 7400 Intel"
  },
  "incomingDevice": {
    "manufacturer": "Lenovo",
    "model": "ThinkPad T14s Gen 5"
  },
  "deliverVia": "email_and_pdf"
}

Ready to change how your organization
experiences device refreshes?

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